Refund & Returns Policy

Your Satisfaction Is Very Important To Us

Orders that have not been delivered are eligible for a full refund. No refund is available for orders that have already been completed, purely as a result of the customer's request.

We allow a full or partial refund for orders that do not match what the customer requested. In this case, the customer must provide valid proof within 7 days from the date the order was completed.

Please email us at [email protected] to share your feedback and reviews. We respond within 3 business days. If you have any issues, you can also reach us at the same email address.

We treat customer feedback as one of the highest measures of our business — it helps us improve the quality of our products and services.

We do not allow refunds for orders that violate our terms and conditions. Such orders will be canceled, and Groove Music Promotion (www.grooveentertainments.com) will not be liable to pay any refund in these cases.

How Can You Claim a Refund?

It's simple. You can claim your refund by:

• Sending us an email at [email protected]
• Calling or texting our customer care WhatsApp number: +1 (720) 805-5525

Please note: the customer must wait until the promotion process period has ended before requesting a refund. This is a maximum of 4–5 days from the purchase date.

Once a refund is confirmed, it takes approximately 2–7 working days to complete from the date of confirmation.

Method of Refund

• Credit/Debit Card — your refund will go back to the same card you used to purchase.
• PayPal — your refund will be credited into the PayPal account you purchased with.

Questions

If you have any questions concerning our refund policy, please contact us using the button below.