{"id":44,"date":"2026-06-30T04:41:51","date_gmt":"2026-06-30T04:41:51","guid":{"rendered":"https:\/\/grooveentertainments.com\/staging\/?page_id=44"},"modified":"2026-09-20T08:19:33","modified_gmt":"2026-09-20T08:19:33","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/grooveentertainments.com\/staging\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<br \/>\n[et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<br \/>\n[et_pb_column type=&#8221;4_4&#8243; 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}\n.sc-content-body p { color: var(--text-muted); line-height: 1.75; margin-bottom: 16px; font-size: 1rem; }\n.sc-content-body ul { color: var(--text-muted); line-height: 1.75; margin: 0 0 18px 20px; }\n.sc-content-body li { margin-bottom: 8px; }\n.sc-content-body strong { color: var(--text); font-weight: 700; }\n.sc-content-body a { color: var(--green); border-bottom: 1px solid rgba(57,255,20,0.4); }\n.sc-content-body a:hover { border-bottom-color: var(--green); }\n.sc-final-cta { background: var(--card-bg); border-top: 5px solid var(--green); padding: 60px 40px; text-align: center; }\n.pp-last-updated { font-size: 0.8rem; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.08em; font-weight: 700; display: inline-flex; align-items: center; gap: 8px; margin-top: 10px; }\n.pp-last-updated::before { content: ''; width: 6px; height: 6px; background: var(--green); }\n.pp-layout { display: grid; grid-template-columns: 1fr; gap: 40px; align-items: start; }\n@media (min-width: 1024px) { .pp-layout { grid-template-columns: 300px 1fr; gap: 50px; } }\n.pp-toc { position: relative; }\n@media (min-width: 1024px) { .pp-toc { position: sticky; top: 110px; } }\n.pp-toc h4 { font-family: var(--font-heading); font-size: 1rem; text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 0; display: flex; align-items: center; justify-content: space-between; cursor: pointer; }\n@media (min-width: 1024px) { .pp-toc h4 { margin-bottom: 20px; cursor: default; } }\n.pp-toc-chevron { display: inline-flex; width: 22px; height: 22px; align-items: center; justify-content: center; border: 2px solid var(--green); border-radius: 50%; color: var(--green); transition: transform 0.3s ease; flex-shrink: 0; }\n@media (min-width: 1024px) { .pp-toc-chevron { display: none; } }\n.pp-toc.open .pp-toc-chevron { transform: rotate(180deg); }\n.pp-toc ul { list-style: none; display: none; flex-direction: column; gap: 12px; max-height: 0; overflow: hidden; }\n.pp-toc.open ul { display: flex; max-height: 600px; margin-top: 20px; padding-top: 20px; border-top: 1px solid var(--card-border); }\n@media (min-width: 1024px) { .pp-toc ul { display: flex !important; max-height: none !important; margin-top: 0 !important; padding-top: 0 !important; border-top: none !important; } }\n.pp-toc a { color: var(--text-muted); font-size: 0.9rem; line-height: 1.4; transition: 0.2s; display: block; }\n.pp-toc a:hover { color: var(--green); }\n<\/style>\n<div class=\"urban-home\">\n<p>  <!-- HERO --><\/p>\n<section class=\"sc-hero\">\n<div class=\"sc-hero-grid\"><\/div>\n<div class=\"sc-hero-bg\"><\/div>\n<div class=\"u-container\">\n<div class=\"sc-hero-content\">\n<nav class=\"sc-breadcrumb\" aria-label=\"Breadcrumb\"><a href=\"\/staging\/\">Home<\/a><span class=\"sc-crumb-sep\">\/<\/span><span class=\"sc-crumb-current\">Refund &amp; Returns Policy<\/span><\/nav>\n<div class=\"u-tags\">\n          <span class=\"u-tag text-green\">Fair &amp; Transparent<\/span><br \/>\n          <span class=\"u-tag\">Customer First<\/span>\n        <\/div>\n<h1 class=\"u-h1\">Refund &amp; <span class=\"text-green\">Returns Policy<\/span><\/h1>\n<pee class=\"sc-hero-desc\">Your satisfaction is very important to us. This policy explains when refunds apply, how to claim one, and how long the process takes.<\/pee>\n        <span class=\"pp-last-updated\">Last Updated: September 20, 2026<\/span>\n      <\/div>\n<\/p><\/div>\n<\/section>\n<p>  <!-- CONTENT --><\/p>\n<section class=\"u-section\">\n<div class=\"u-container\">\n<div class=\"pp-layout\">\n<aside class=\"u-box pp-toc\" id=\"pp-toc\">\n<h4 onclick=\"ppToggleToc()\">Contents <span class=\"pp-toc-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span><\/h4>\n<ul>\n<li><a href=\"#s-satisfaction\">Your Satisfaction Is Very Important To Us<\/a><\/li>\n<li><a href=\"#s-claim\">How Can You Claim a Refund?<\/a><\/li>\n<li><a href=\"#s-method\">Method of Refund<\/a><\/li>\n<li><a href=\"#s-questions\">Questions<\/a><\/li>\n<\/ul>\n<\/aside>\n<div class=\"sc-content-body\">\n<h2 id=\"s-satisfaction\">Your Satisfaction Is Very Important To Us<\/h2>\n<pee>Orders that have not been delivered are eligible for a full refund. No refund is available for orders that have already been completed, purely as a result of the customer&#8217;s request.<\/pee>\n          <pee>We allow a full or partial refund for orders that do not match what the customer requested. In this case, the customer must provide valid proof within <strong>7 days<\/strong> from the date the order was completed.<\/pee>\n          <pee>Please email us at <a href=\"mailto:hello.grooveentertainment@gmail.com\">hello.grooveentertainment@gmail.com<\/a> to share your feedback and reviews. We respond within 3 business days. If you have any issues, you can also reach us at the same email address.<\/pee>\n          <pee>We treat customer feedback as one of the highest measures of our business \u2014 it helps us improve the quality of our products and services.<\/pee>\n          <pee>We do not allow refunds for orders that violate our terms and conditions. Such orders will be canceled, and Groove Music Promotion (www.grooveentertainments.com) will not be liable to pay any refund in these cases.<\/pee>\n<h2 id=\"s-claim\">How Can You Claim a Refund?<\/h2>\n<pee>It&#8217;s simple. You can claim your refund by:<\/pee>\n<ul>\n<li>Sending us an email at <a href=\"mailto:hello.grooveentertainment@gmail.com\">hello.grooveentertainment@gmail.com<\/a><\/li>\n<li>Calling or texting our customer care WhatsApp number: <strong>+1 (720) 805-5525<\/strong><\/li>\n<\/ul>\n<pee>Please note: the customer must wait until the promotion process period has ended before requesting a refund. This is a maximum of <strong>4&ndash;5 days<\/strong> from the purchase date.<\/pee>\n          <pee>Once a refund is confirmed, it takes approximately <strong>2&ndash;7 working days<\/strong> to complete from the date of confirmation.<\/pee>\n<h2 id=\"s-method\">Method of Refund<\/h2>\n<ul>\n<li><strong>Credit\/Debit Card<\/strong> &mdash; your refund will go back to the same card you used to purchase.<\/li>\n<li><strong>PayPal<\/strong> &mdash; your refund will be credited into the PayPal account you purchased with.<\/li>\n<\/ul>\n<h2 id=\"s-questions\">Questions<\/h2>\n<pee>If you have any questions concerning our refund policy, please contact us using the button below.<\/pee>\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p>  <!-- FINAL CTA --><\/p>\n<section class=\"u-section\" style=\"padding-top:0;\">\n<div class=\"u-container\">\n<div class=\"sc-final-cta\">\n        <span class=\"u-eyebrow\">Ready When You Are<\/span><\/p>\n<h2 class=\"u-h2\" style=\"margin-top:12px;\">Still Have Questions?<\/h2>\n<pee class=\"u-text-muted\" style=\"max-width:520px;margin:0 auto 28px;font-size:1.05rem;\">Our support team is always available to help you out.<\/pee>\n        <a href=\"\/staging\/contact\/\" class=\"u-btn\">Contact Us<\/a>\n      <\/div>\n<\/p><\/div>\n<\/section>\n<\/div>\n<p><script>function ppToggleToc() { var el = document.getElementById('pp-toc'); if (window.innerWidth < 1024) { el.classList.toggle('open'); } }<\/script><br \/>\n[\/et_pb_code][\/et_pb_column]<br \/>\n[\/et_pb_row]<br \/>\n[\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-44","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/grooveentertainments.com\/staging\/wp-json\/wp\/v2\/pages\/44","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grooveentertainments.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grooveentertainments.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grooveentertainments.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grooveentertainments.com\/staging\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":7,"href":"https:\/\/grooveentertainments.com\/staging\/wp-json\/wp\/v2\/pages\/44\/revisions"}],"predecessor-version":[{"id":388,"href":"https:\/\/grooveentertainments.com\/staging\/wp-json\/wp\/v2\/pages\/44\/revisions\/388"}],"wp:attachment":[{"href":"https:\/\/grooveentertainments.com\/staging\/wp-json\/wp\/v2\/media?parent=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}